While writing and rewriting this blog post, I’ve had serious questions in my head, such as, what the heck am I doing?
Honestly I don’t know the answer to this question.
Yes, Dark Mouse fell out of search, again.
Why am I so upset? What does it really matter anyway? First off, I’m a minor shop owner in the world we all call Second Life – I’ll never be a big shop owner in SL – I don’t have the time to learn the skills that I need to really put full effort into it. SL is a hobby for me. Second, I’m just a cartoon character in a cartoon world. Right? One of my favorite sayings is, ‘let’s not get upset, no one is having brain surgery here.”
I did all the right things. I tested my viewer. I tested the regular viewer. I went to live chat, I filed a ticket. I went to live chat again.
Here’s the conversation:
[10:12 AM] Leslie: Hello Mouse Mimistrobell, thank you for contacting Linden Lab Support. How can I help you today?
[10:14 AM] Mouse Mimistrobell: my store, Dark Mouse, cannot be found in search, under the term Jewelry. It has fallen out of search, again – it appeared briefly after my last complaint for about 5 days. Typically my store appears on page one. I filed a ticket but there has been no response. I was told by live chat that there is a known issue.
[10:14 AM] Mouse Mimistrobell: Can you tell me how to get this fixed permanently, or direct me to the JIRA where the issue appears so that I can track it?
[10:16 AM] Thiago: Okay Mouse. The fact that your shop doesnt appear on the search is related to the low traffic on it.
[10:17 AM] Thiago: It’s not an issue necessarily.
[10:17 AM] Thiago: The shops with more traffic will appear under search and thats automatically done.
[10:17 AM] Thiago: Which means we cannot intervene.
[10:18 AM] Mouse Mimistrobell: Um you’re incorrect
[10:18 AM] Mouse Mimistrobell: unless the reasons for search have changed.
[10:19 AM] Mouse Mimistrobell: How can I appear on pages 1-5 in search under the term jewelry for MONTHS and then suddenly disapear. I was there for the last 5 days. If low traffic is the reason, then why wasn’t it the reason for the last 5 days.
[10:20 AM] Mouse Mimistrobell: You may wish to also check how many people have me in the profile pics, which I believe is one of the search parameters.
[10:21 AM] Mouse Mimistrobell: As a matter of fact, a search of jewelry finds that I do not appear ANYWHERE.
[10:21 AM] Mouse Mimistrobell: since that is my KEY search term, in the profile. I should appear under a search for jewelry, correct?
[10:23 AM] Thiago: I will transfer you to another department. One moment please.
[10:23 AM] Mouse Mimistrobell: sure nuff.
[10:46 AM] Amber: Mouse are you still there?
[10:47 AM] Mouse Mimistrobell: yes
[10:47 AM] Amber: I’m so sorry.. we are having server issues and chats went a bit crazy
[10:47 AM] Mouse Mimistrobell: yep i saw it and was logged out too
[11:23 AM] Mouse Mimistrobell: hallo
[11:24 AM] Amber: Hello Mouse.. I’ve been trying to locate the blog we had on Search last week for you, have you read that one?
[11:24 AM] Mouse Mimistrobell: nope
[11:25 AM] Mouse Mimistrobell: what kind of blog was it?
[11:25 AM] Mouse Mimistrobell: has search changed?
[11:25 AM] Mouse Mimistrobell: because last week I was in search on page one. now I’m not.
[11:27 AM] Amber: http://blogs.secondlife.com/community/technology/blog/2010/05/25/a-step-forward-for-second-life-search and the links in it may help you, and yes it has
[11:27 AM] Mouse Mimistrobell: so i can no longer be found with your new dynamic search engine?
[11:28 AM] Mouse Mimistrobell: because I can’t be found.
[11:28 AM] Mouse Mimistrobell: under the search term, “jewelry”
[11:28 AM] Mouse Mimistrobell: SInce my store is Dark Mouse Jewelry this is a problem.
[11:29 AM] Amber: Mouse, part of that blog explains that things aren’t working in some areas.. that they are working on it
[11:29 AM] Mouse Mimistrobell: i see.
[11:29 AM] Mouse Mimistrobell: so is there a JIRA on this issue?
[11:31 AM] Amber: I am sure there is, I don’t have the number at the moment, I’m sorry
[11:31 AM] Mouse Mimistrobell: so there is a problem with search, affecting my store, and you don’t have access to the JIRA?
[11:35 AM] Mouse Mimistrobell: I need to have the JIRA from you so that I can track this issue that is seriously affecting my store, business in Second Life. Can you please provide it to me?
[11:35 AM] Amber: this is one https://jira.secondlife.com/browse/WEB-1712
[11:36 AM] Mouse Mimistrobell: Are there more?
[11:38 AM] Amber: it references https://jira.secondlife.com/browse/WEB-1735
[11:38 AM] Amber: and you can put Search in the Search box to find more
[11:40 AM] Amber: forgive me, I’m doing multiple chats so I’m slower to respond
[11:40 AM] Mouse Mimistrobell: really? I tried that early and came up with none. Okay I guess I’m done. It’s a sorry day for me. I feel like I’ve been singled out for this treatment. Reality is that search has never worked correctly for my store – I guess that if I was a big name store you’d care more. At this point I have to wonder why I bother with SL.
[11:41 AM] Mouse Mimistrobell: And I know that you’re sorry I feel that way. I know that I’m not alone.
[11:41 AM] Amber: Seriously Mouse.. we care about them all, and right now it IS an issue
[11:42 AM] Amber: its why it was blogged…
[11:42 AM] Mouse Mimistrobell: Yep, I know. thanks for your help.
I cried after I ended this conversation. Which is just pathetic. I’m crying over a video game. I have so many commitments in SL right now, that I can’t just walk away. And really is this sooo bad that I should even consider it? I don’t know but here I am, crying.
There will be many nice people who will tell me that I need to go read the blog post and try to fix my stuff so that I can get in search again. And I should I really, really should. But I just can’t make myself do it.
I’ve been sitting here thinking about it and I realize that I will never be as important to Linden Lab as Dark Mouse & Second Life is to me. I think that it just hit me really, really hard. So I cried.
Here’s the blog post from LL.
End of story.